Return & Exchange FAQ's
We know sometimes things don't workout, no problem!
Do you accept returns and exchanges?
Yes of course!
- We accept return and exchange requests within 14 days of delivery.
We accept repair requests within 60 days of delivery.
How do I request a return or exchange?
If you would like to request a return, exchange, or repair click here
- With a return request:
You can return your items for a full refund back to your original payment.
We will provide a return shipping label. However buyers are responsible for the cost of the return shipping label, (which will be deducted from refund).
We are working hard to be able to offer free returns, we apologize!
With an exchange request:
You can exchange for a different size or item.
We offer free return shipping on exchanges and will provide a free return shipping label.
With a repair request:
Every pieces comes with a 60 day warranty, effective the day of delivery. Read everything our jewelry repair warranty covers here.
Return shipping and repairs are free of charge.
My request was approved, what do I do now?
- Please ensure that the Item(s) that are being returned, are in original condition with no signs of wear or distress.
- Please return item/s in original packaging. (Microfiber pouch, jewelry travel box, jewelry box, etc.)
- When items are returned we will issue a full refund for only the item(s) being returned.
